HCD for CX Field Guides
The Rios Partners HCD for CX Field Guides help clients understand how we use HCD to develop empathy for their customers and translate empathy-driven insights into innovative solutions. The field guides provide step-by-step guidance for each phase of the HCD process
Frame
Develop an initial perspective on the problem to solve, build a project plan, and determine what success looks like for the project
Discover
Build empathy with customers and employees through research to develop insights into their experiences, needs, and desires
Design
Ideate potential solutions to meet customers’ needs and develop rapid prototypes to test and refine them
Implement
Transform promising prototypes into Minimum Valuable Products and/or services to pilot, refine, and ultimately launch
Perform
Ensure that solutions continue to meet changing customer needs by embedding an HCD mindset, relevant processes, measurement capabilities, and customer perspectives throughout the organization